SMART CHATBOT COME ASSISTENTI VIRTUALI IN BIBLIOTECA
Authors Ciappelloni R
Abstract The aim of the editorial is to constitute the first step of a project on smart CRM, Chatbot and Artificial Intelligence systems for informational and didactic orientation in scientific libraries. Availability and characteristics of software for interacting with users of information services is examined. In particular, Chatbots connected to AiaS services (Artificial Intelligence as a Service) could manage the interaction between human beings and smart software through the Internet. So that way will be possible to take into account the users actual needs, according to different binding conditions. This user interface would be able to collect and define an "information profile" of the applicant. Data is so available to improve the front end organization and of the linked document bibliographic repository as well. Overcoming the current metaphor based on browsing through a paper document with fingers, would surely be advantageous, starting a new (always analog) way of interacting with machines just talking with them. Particularly in order to gather Net docuverse information, notable characteristics of IBM, Apple and Amazon experimental front ends are briefly discussed. Significantly, a particular use of these smart interfaces is for didactic orientation, being able to take into account the curricular specificity of the learner and the characteristics of the training system. The advantages for research and teaching of these Smart Systems are considerable, integrating perfectly with the IT tools currently available, without requiring financial investments beyond the reach of Public research Institutes
Publish Date 2020
Volume 119
ISSN 1592-1581
URL https://www.spvet.it/archivio/numero-119/edi119.html
Journal Sanità Pubblica Veterinaria